Effective Date: July 26, 2026

BurnCo Heating & Air (“BurnCo,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request HVAC service, or otherwise communicate with us.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Service address or general location

• Information about your heating or air-conditioning needs

• Appointment or scheduling details

• Messages, questions, photographs, or other information you submit

• Records of your communications with us

Our website and its service providers may also automatically collect certain technical information, including:

• IP address

• Browser and device type

• General geographic location

• Pages visited and time spent on the website

• Referring website or source

• Cookie, analytics, and website-usage information

Please do not submit highly sensitive information, such as Social Security numbers, banking information, or payment-card details, through a general website contact form.

How We Use Your Information

We may use collected information to:

• Respond to questions and service requests

• Schedule, confirm, and provide HVAC services

• Prepare estimates and follow up with prospective customers

• Communicate about appointments, repairs, maintenance, installations, or warranties

• Maintain customer and business records

• Improve our website, services, and customer experience

• Prevent fraud, misuse, or security threats

• Comply with legal and regulatory obligations

• Send promotional communications when permitted by law

If you provide your telephone number, BurnCo may call or text you regarding your inquiry, estimate, appointment, or service. Message and data rates may apply. You may ask us to stop sending promotional text messages by replying STOP. Requests to stop promotional messages will not prevent necessary communications about an active appointment or service request.

Cookies and Website Technologies

Our website is hosted through Wix. Wix and other service providers may use cookies and similar technologies to operate the website, remember visitor preferences, understand website traffic, maintain security, and support website features.

You may control certain cookies through our website’s cookie banner, when available, or through your browser settings. Disabling cookies may cause some website features to work improperly.

How We Share Information

We may share information with trusted companies or individuals that help us operate our business, including:

• Wix and website-hosting providers

• Website analytics and advertising providers

• Scheduling, customer-management, and communication services

• HVAC technicians, contractors, vendors, or suppliers involved in providing requested services

• Accountants, insurers, legal advisers, and other professional service providers

• Government agencies or law-enforcement authorities when required by law

These parties may access information only as reasonably necessary to perform their services or fulfill the purpose for which the information was provided.

We do not sell your personal information for money. We may use advertising or analytics tools that collect website activity to measure advertising performance or show relevant advertisements. Where required, visitors may manage these technologies through our cookie or privacy settings.

Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business and warranty records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You submit information electronically at your own risk.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information

• Provide access to certain personal information

• Correct inaccurate information

• Delete certain information

• Provide a copy of information you previously supplied

• Stop certain marketing communications

• Limit or opt out of certain advertising or data-sharing activities

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. Certain information may be retained when permitted or required by law.

Third-Party Websites

Our website may contain links to Facebook, Google, financing providers, manufacturers, or other third-party websites. BurnCo does not control and is not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.

Children’s Privacy

This website is intended for adults seeking HVAC services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been submitted, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Contact BurnCo

For questions about this Privacy Policy or to submit a privacy request, contact:

BurnCo Heating & Air
Email: burncohvac@gmail.com
Phone: 270-727-8676